Our material is manufactured especially for us in Germany and offers unique advantages:
– There is no need to soften hard material by kneading or to mix it with water. Ready to use straight away!
– It hardens residue-free in the hand in four minutes.No burning or long drying necessary!
– The handprint is soft, warm, yields to pressure and feels like skin.
– Extremely detailed – the impression shows every single hand line, no matter how small.
– The handprint cannot break and retains its shape forever.
– Easy to clean with soap and warm water.
– It leaves no paint stains or crumbs.
– Completely safe for use on children over 3 years of age and on pets’ paws.

The 2 components should be kneaded intensively and quickly for between 1 minute until a streak-free, homogeneous mixture is produced. This can be recognised by the even colour of coloured sets. For a white set, please knead for as long as indicated in the instructions for use.

The mixed material only needs to be held in the hand for 4 minutes until the bondee has cured. However, if your hands are cold, it may take longer.

Yes!Please use a separate spoon for each component so that the components in the jar do not come into contact with each other.Otherwise they may harden in the jars.After the first removal, close the jars again.You can then wait a few weeks before using the rest of the material!

The material only hardens when the two components come into contact. It is therefore important to use 2 different spoons when removing the mass from the jars. The material does not dry out even when the jars are open.

No. No firing or drying is necessary. The handprint is ready after curing in your hand and retains its shape.

No.It cannot break and retains its shape forever.

When stored in unopened containers at room temperature (5–23 degrees), the mixture has a shelf life of approximately 6 months. It may last longer.

At the slightest contact between the two components, there is a risk that they will harden in the jars. It is therefore advisable to use 2 separate spoons to remove the mixture. If you start kneading straight away, then of course 1 spoon is also fine!

Yes, with our marble set. You take the 2 components of each colour and mix them until a uniform color is created. Put the finished mixture to one side. Then mix the other colours. As soon as you have kneaded all the colours, mix the individual colour masses until you like the pattern. Here is an instruction video.

This is because the two components are not mixed well enough. This can be recognised by the fact that some white material is still visible. With two white components, the uniformity of the mixture is not visible and it should therefore always be kneaded for a sufficiently long time (see instructions for use).

Latex gloves must not be used.Latex-free gloves pose no problem during impression taking and curing.

If it is mixed well and has a uniform colour, the material hardens in 2 minutes.

Yes! The material has been tested and is skin-friendly. Licking the paw after the imprint or the imprint itself is safe for your pet.

No, as soon as the material has cured, it can be removed without leaving any residue.

Please consult a veterinarian immediately. The material is not suitable for consumption.

You can simply wash your print with soap and warm water. If you rub it a lot, the very fine lines may be rubbed off a little. The shape remains unchanged.

Residues of the material are best removed with a paper towel. Then clean with disinfectant or alcohol.

The stains should be able to be removed with soap and water as long as they have not yet dried.
Disinfectant also works well!

Yes, the modeling mass has a greasy consistency before it cures. When soft, it can leave a greasy stains, especially on paper or absorbent surfaces.  

No. We guarantee the safety of the material only for the intended purpose of palm or paw impressions! Above all, it is not suitable for impressions in the mouth – risk of swallowing!

The modeling material is not suitable for consumption. Please contact your doctor immediately.

We are delivering to Europe for the time being.

Standard delivery within Austria costs €6, and within Germany €13. Delivery is free of charge for orders totalling €200.00 or more. For ‘free delivery orders’ (€200.00 or more): If the value of the goods falls below €200.00 as a result of a return, the standard delivery charges (€6 AT / €13 DE) will be retained.

Shipping is carried out by Österreichische Post AG, DHL Paket GmbH or DHL Express.

All shipments sent by Hearts in Hands are insured against theft and accidental damage. This insurance cover expires as soon as you have taken receipt of your parcel and signed for it.

Yes, our service hours are Monday to Friday from 9 a.m. to 3 p.m. (with the exception of public holidays).

The shipping address is: Hearts in Hands, Hockegasse 46/5, 1180 Vienna, Austria.

Delivery time within Austria and Germany is typically 3 to 7 business days from the date of shipment notification. If delivered items exhibit obvious material or manufacturing defects—including damage incurred during shipping—please report such defects to us within 7 days. If this reporting deadline is missed, you will no longer be able to assert a claim for damages.

The receipt of all consignments does not have to be confirmed with a signature.

We ask for your understanding that there may be delays in processing returns during the Christmas period. Due to the high volume of orders and returns, processing can take up to two weeks after the parcel arrives. We hope for your tolerance and will endeavor to process each case as quickly as possible.

The satisfaction of our customers is very important to us. For this reason, we allow the return of unopened boxes for online orders within a period of 30 days on presentation of the invoice or receipt. The period for online orders of goods begins on the day of the order date with the customer. In the event of a return, a full refund (for returns of the entire order) or a partial refund (for returns of partial orders) will be made.

The prerequisite for this is the unused and resalable condition of the goods. If this is not the case, we reserve the right to withhold the refund of the purchase price. In the event of a return, the goods must be sent to the following address:

Hearts in Hands, Hockegasse 46/ 5 , 1180 Vienna, Austria.
If you cancel your purchase contract, we will refund the payments received from you within 14 days at the latest from the date on which we receive notification of your cancellation of the contract.

We reserve the right to refund until the goods have been returned to us in undamaged condition. For this refund, we will use the same means of payment that you used for the original transaction. You can find more information about your right of withdrawal for online orders at  here.